Shipping & Returns — Fast, Secure Delivery of Carbon Fiber Parts | Scopione

Shipping Methods

At Scopione, we handle every order with the same precision and care that define our carbon-fiber craftsmanship. Our shipping process is designed for speed, transparency, and protection, ensuring your parts arrive safely and on time — whether you’re across the U.S. or around the world.

Shipping Cost & Insurance

Shipping costs are automatically calculated at checkout based on package weight, size, and destination. For complex or multi-item shipments, our customer service team can assist with custom quotes before purchase.

Every shipment from Scopione.com includes full insurance coverage, already factored into your shipping cost. If an item is lost or damaged in transit, we will handle the carrier claim directly and issue a replacement or refund once the claim is confirmed.

Carrier Partners & Delivery Times

We work only with trusted global carriers — UPS, FedEx, USPS, and DHL — to guarantee dependable service.

• Domestic Orders: Shipped via UPS Ground or equivalent, typically delivered in 2–7 business days after dispatch.
• International Orders: Sent by DHL, FedEx, UPS, or USPS International — whichever offers the best combination of speed and value for your region.
• Oversized Items: Large carbon-fiber parts such as hoods, trunks, and fenders are shipped via specialized freight carriers for maximum safety.
• Processing Time: Orders placed before 1 PM EST usually ship the same or next business day. All in-stock items ship within 3-5 business days.
• Back-Ordered Products: Production and delivery typically require 3–5 weeks, depending on part and volume.

You’ll receive two notifications — a confirmation email after checkout and a shipping update with your tracking number once your order leaves our facility. If any items are delayed or back-ordered, you’ll be promptly informed with revised timelines.

Receiving & Inspecting Your Order

All deliveries require a signature upon receipt to ensure secure handoff. Please inspect your package carefully before signing to confirm it arrives in perfect, undamaged condition.

If visible damage is present:

1. Accept the package but note the issue on the delivery receipt.
2. Ask the carrier to verify the condition on site.
3. Contact Scopione within 48 hours, including clear photos and details, so we can begin the claim process immediately.

While damage responsibility lies with the carrier, our team will actively assist in resolving the claim and sending replacement parts where applicable.

International Orders & Customs

• International buyers are responsible for customs duties, import taxes, and local handling fees imposed by their country.
• Additional carrier surcharges or clearance costs are also the customer’s responsibility.
• Delivery times may vary based on location, customs clearance, and local regulations.
• While we do everything possible to minimize delays, customs processing is outside our control.

Address Verification & Security

• For fraud prevention, orders paid through PayPal or similar platforms can only be shipped to the confirmed address associated with the payment. Once a package is in transit, it cannot be rerouted.
• If a shipment is returned to us due to an incorrect or incomplete address, it can be reshipped after correction, with additional shipping fees applied.

Refused Deliveries & Restocking Fees

Refused or unclaimed deliveries are subject to a restocking fee:

• 15% for standard, non-custom parts
• 35% for special or custom-made carbon-fiber components

Shipping costs are non-refundable. If your order arrives defective or damaged, Scopione will cover return shipping and replacement at no cost to you. All replacements are thoroughly inspected and quality-checked before reshipment.

Commitment to Excellence

From precision packaging to timely delivery, Scopione’s mission is to deliver a premium ownership experience that mirrors the craftsmanship of our products. Every policy we design reflects our values of trust, integrity, and customer satisfaction — ensuring that your carbon-fiber parts reach you in perfect condition, ready to perform.

For complete legal terms and coverage details, please review our Terms & Conditions page.

Returns, Exchanges, and Refunds

At Scopione, customer satisfaction is at the heart of everything we do. Every carbon-fiber part we ship undergoes strict quality control and careful inspection before leaving our facility. However, we understand that returns or exchanges may occasionally be necessary. Our policy is designed to ensure transparency, fairness, and efficiency — so your experience remains smooth from purchase to installation.

Professional Installation Recommended

• To guarantee the best fit, finish, and performance, we strongly recommend professional installation of all Scopione parts. Proper installation helps protect both your vehicle and your new components.
• Please note that Scopione is not responsible for any damage caused during installation, whether performed by you or a third-party installer.

Return Eligibility

• Returns are accepted within 30 days of purchase, unless otherwise stated.
• Items must be brand new, unused, unmodified, unpainted, and unaltered.
• All parts must be returned in their original factory packaging, unless damaged during shipment.
• If you received the wrong item or a defective product, we will gladly arrange a replacement or exchange after verification.
• Shipping-related damages are the responsibility of the carrier (UPS, FedEx, USPS, DHL, or freight company), but our team will assist you in filing a claim and obtaining reimbursement.
• Partial returns from multi-item orders are accepted if each returned product meets the above conditions.

Return Authorization (RA) Required

Before sending any product back, please contact our Customer Service Team to obtain a Return Authorization (RA) number.

• The RA number must be clearly displayed on the outside of the shipping box or included on a visible note inside the package.
• Returns without an RA number may be refused and returned to the sender at their expense.
• To expedite approval, please include clear photos of any defect, damage, or issue when requesting your RA.

Customer Responsibility

• All return shipping costs are the responsibility of the customer unless the return is due to a Scopione error.
• We recommend purchasing shipping insurance when returning parts, as Scopione is not liable for lost or damaged packages during return transit.
• If an item is found to be altered, damaged, or installed, it will be returned to the customer at their expense.
• A 15% restocking fee may apply to non-defective returns or refused deliveries to cover inspection, handling, and repackaging costs.

Refunds and Processing

Once your return is received and inspected, refunds or exchanges are typically processed within 5–7 business days.

• Refunds are issued to the original payment method used at checkout.
• Original shipping fees are non-refundable.
• In cases of exchanges, replacement items will be shipped after the returned product passes inspection.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or special-order parts
• Final sale or clearance items
• Products that have been installed, modified, or painted

These products are manufactured or ordered specifically for your vehicle and cannot be restocked or resold.

Our Commitment to You

At Scopione, we take pride in offering both premium-quality parts and a premium customer experience. Our team is committed to handling each return fairly, quickly, and professionally — maintaining the level of service and trust that define the Scopione brand.

If you have any questions about our return or replacement process, please contact our Customer Service Team at [email protected] or call (800) 820-6346. We typically respond within one business day.

Shop with Confidence

Every Scopione product is crafted, inspected, and packaged to meet the highest standards in the industry. Our transparent returns process reflects our commitment to quality, integrity, and trust — because when you choose Scopione, you choose excellence from order to installation.

For complete legal terms and coverage details, please review our Terms & Conditions page.

International Shipping & Global Service

Carbon-fiber performance knows no borders — and neither do we. At Scopione, we proudly deliver premium carbon-fiber parts and accessories to enthusiasts across the globe. Whether you’re in the United States, Canada, Europe, Asia, or beyond, you’ll receive the same precision, reliability, and attention to detail that define our brand.

Expert Handling & Competitive Rates

Our logistics team simplifies international shipping — managing all documentation, insurance, and carrier coordination to secure the most competitive rates possible. Each shipment is evaluated for weight, insured value, and destination to guarantee a smooth, cost-effective, and secure delivery through trusted partners such as UPS, FedEx, DHL, and USPS, or dedicated freight carriers for oversized parts like carbon-fiber bumpers, diffusers, and side skirts.

Typical Delivery Times:

• North America: 3–7 business days
• Europe: 5–10 business days
• Asia & Oceania: 7–14 business days
• Middle East & Africa: 10–20 business days

(Currently, Scopione cannot ship to restricted destinations including Cuba, Iran, North Korea, Sudan, and Uganda.)

Customs, Duties & International Fees

All international orders must clear customs in their destination country. Buyers are responsible for customs duties, VAT, brokerage fees, or import taxes, which vary by region and are not included in product or shipping prices. To avoid delays, please ensure your shipping address and contact details are correct at checkout.

• If an order is refused, undeliverable, or returned, Scopione may retain original shipping and handling fees and any carrier return costs as stated in our Return Policy.

Insurance & Support

• Every international order is fully insured until it reaches you. If your shipment arrives damaged or incomplete, please contact us within 48 hours so we can file a claim and resolve the issue promptly.

Our Promise to Global Enthusiasts

From packaging to delivery, Scopione ensures every international order arrives safely, on time, and exactly as expected. Our dedication to performance, craftsmanship, and service excellence extends worldwide — because Scopione quality is recognized across borders.

Need Assistance?

Have questions about customs, tracking, or delivery times?

• Contact our support team at [email protected] — we’ll respond within one business day to ensure your order is handled with precision and care.

For complete legal terms and coverage details, please review our Terms & Conditions page.