Frequently Asked Questions

We keep all of our customers informed of their orders via email communication. Once shipped, we will send you a tracking number. Plus, you may also check our Order Tracking page for any updates.

Generally speaking, for all items that are in-stock, it takes two to three business days to ship. Please note that back-orders and special orders will take longer to process, as each part is made to order.

All orders placed with Scopione.com are shipped with the safety of the part(s) in mind. Your order will come in a plain package that does not identify the contents inside.

Yes, we do! All shipping fees are calculated on combined weight, value, and destination, which will be provided to you at the time of purchase. All currency exchange fees, customs, duties, and other international charges related to international purchases are your responsibility.

UPS and USPS are our preferred providers for U.S. shipping, but we also use FedEx and DHL for international orders. We always choose the least expensive and most convenient shipping provider for each order.

Just reach out as soon as possible — email or call us with your order number, and we’ll do everything we can. Orders can typically be changed or cancelled within 24 hours of purchase, as long as they haven’t entered processing or shipped yet. Once a part is in production or on its way, changes are limited, and custom or made-to-order pieces can’t be cancelled once fabrication begins.

Shipping is calculated automatically at checkout based on your package’s weight, size, and destination, so you’ll always see the exact cost before you pay. Every shipment includes full insurance, already built into that price. For oversized parts or multi-item orders, our team is happy to put together a custom quote before you buy.

On the rare occasion an item is unavailable after checkout, we’ll contact you right away with your options: a comparable in-stock alternative, placement on back-order with an estimated lead time, or a prompt full refund — your choice. Back-ordered and made-to-order parts are built to order, so they take longer than in-stock items. We’ll always keep you updated on timelines along the way.

We accept all of the following payment methods: MasterCard, Visa, Discover, and American Express credit cards; PayPal with shipping to confirmed addresses; and money orders in U.S. currency, Western Union, bank transfers, cashier’s checks, and many other forms of payment.

Absolutely! Our central warehouse is located in Sunset Park, Brooklyn — New York City. Please contact us to make arrangements and ensure that someone is present at our facility to greet you. Only cash payments are accepted for local pickups.

Where available, installment options such as Affirm, Klarna, or Afterpay can be selected at checkout and are governed by each provider’s own terms and approval process. Availability can vary by order total and region, so the options shown at checkout reflect what you qualify for. For larger or wholesale orders, we can also arrange direct bank transfer on request.

Absolutely. All transactions run through PCI-DSS-compliant payment gateways protected by 256-bit SSL encryption, and we never store full credit-card details on our servers. Payments are handled by trusted third-party processors for end-to-end protection, and we may run standard verification checks on high-value orders to guard against fraud.

Most of our carbon auto parts can be installed with only a few basic skills. With that said, we still strongly advise customers to have professional installers handle the work. We cannot be responsible for any damage associated with any installation. See our Terms and Conditions page.

Installation services are currently not available at our location, nor is fitting or trying on the parts prior to making a payment in full.

On rare occasions, some products may require minor modifications for correct fitment. Adjustments may be necessary as part of the normal installation process. These are normal body work and installation steps. If you wish to paint the part(s), you must pre-fit the part(s) to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted products.

Yes — every product page includes an Installation tab with dry-fit, alignment, adhesive, and fastener guidance, plus care and maintenance tips for your finish. We strongly recommend professional installation by a shop experienced with carbon-fiber and aftermarket parts, and we always advise a test-fit before any drilling, trimming, painting, or permanent mounting. Note that a printed manual, tools, and hardware are not included in the box, but our team is glad to help — send clear photos of your setup and we’ll walk you through it.

We offer a six- to twelve-month limited clear-coat warranty. We want happy customers — and that is why we offer a 100% Satisfaction Guarantee. Happy customers tell their friends, which means referral business and a long-term relationship for both parties. Please see our Guarantees page.

If the carbon-fiber part was defective or damaged inside the box, we will gladly file a claim with the carrier and exchange it for a new one. While we do not cover or reimburse the shipping costs, we will ship the replacement item to you at our expense.

Email us at the address on our Contact page (or call 1-800-820-6346) with your order number, reason for return, and clear photos if there’s a defect or damage. We’ll respond within 24–48 hours with a Return Authorization (RA) number and instructions — this number must be on the package, as returns sent without one may be refused. Eligible items can be returned within 30 days of delivery if they’re unused, uninstalled, unpainted, and in their original packaging; if the return is due to our error, we cover return shipping.

Every Scopione part carries a limited warranty against verified manufacturing defects in materials, workmanship, and clear-coat finish — generally 6 to 12 months depending on the product and finish (12 months on gloss and matte parts; 6 months on forged, custom-finish, and dry/race-spec components). If a covered defect appears, we’ll repair or replace the part at our discretion. Coverage excludes damage from improper installation, impacts, accidents, road debris, harsh chemicals, racing use, and normal wear — so professional installation helps protect your warranty.

Yes, we do offer sponsorships, but because of the number of sponsorship proposals that we receive, we do have some requirements — please contact us directly to find out what they are. We are always happy to review your qualifications at any time.

Yes, we are able to make most of the desired parts in carbon fiber. A custom-made part requires a special order with a minimum of 25 pieces. Please keep in mind that this process is very time-consuming.

To help us review your request quickly, tell us about your vehicle (year, make, model, and current build), the parts you’re interested in, and how you’d showcase Scopione — think social handles and follower counts, event or track schedules, media or content plans, and any press or feature history. The more detail you share about your reach and audience, the better. Send it through our Contact page, and our team will follow up to discuss whether it’s a fit.

Custom and made-to-order parts are built from the ground up — design approval, material prep, curing, finishing, and inspection — so they take longer than catalog items. Typical turnaround is about 8–10 weeks, with more complex builds running 12–16 weeks; rush or expedited production isn’t available, since we won’t compromise precision for speed. A non-refundable deposit secures your slot in the production queue, and we’ll send progress updates (and sometimes preview photos) along the way.