Got questions about shopping at Scopione.com? We’ve got answers! As experts in all things carbon fiber, we are always here to assist you. Count on us to provide you with advice and support to make the best shopping decision.
Ordering and Shipping
How do I check the status of my order with Scopione.com?
We keep all of our customers informed of their orders via email communication. Once shipped, we will send you a tracking number. Plus, you may also check our Order Tracking page for any updates.
How long does it take for you to process and ship an order?
Generally speaking, for all items that are in-stock it takes two to three business days to ship. Please note that back orders and special orders will take longer to process as each part will be made to order.
How do you package parts for shipping?
All orders placed with Scopione.com are shipped with safety of the part(s) in mind. Your order will come in a plain package that does not identify the contents inside.
Do you ship internationally?
Yes we do! All shipping fees are calculated on combined weight, value and destination, which will be provided to you at the time of purchase. All currency exchange fees, customs, duties and other international charges related to international purchases are your responsibility.
What shipping services do you use?
UPS and USPS are our preferred providers for U.S. shipping, but we also use FedEx, and DHL for international orders. We always choose the least expensive and most convenient shipping provider for each order.
Payments
What are my options for paying for my order?
We accept all of the following payment methods: MasterCard, Visa, Discover, and American Express credit cards. PayPal with shipping to confirmed addresses. Money orders in U.S. currency, Western Union, Bank Transfers, Cashier Checks and many other forms of payments.
Can I pay and pick up the part(s) locally, in Brooklyn NY?
Absolutely! Our central warehouse is located in Sunset Park, Brooklyn – New York City. Please contact us to make arrangements to ensure that someone is present at our facility to greet you. Only cash payments are accepted for local pick ups.
Installation
Can I install my new carbon part(s) myself?
Most of our carbon auto parts can be installed with only a few basic skills. With that said, we still strongly advise customers to have professional installers to handle the work. We cannot be responsible for any damage associated with and during any installation. See our Terms and Conditions page.
Can I install the parts at your shop?
Installation Services are currently not available at our location, nor is fitting or trying on the parts prior to making a payment in full.
Are modifications necessary during installation process?
On rare occasions, some products may require minor modifications for correct fitment. Adjustments may be necessary as part of the normal installation process. These are normal body work and installation steps. If you wish to paint the part(s), you must pre-fit the part(s) to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted products.
Warranty and Returns
What type of warranty do you offer on your Carbon Fiber parts?
We offer a six to twelve month limited clear coat warranty. We want happy customers – and that is why we offer 100% Satisfaction Guarantee. Happy customers tell their friends, that equals referral business and a long term relationship for both parties. Please see our Guarantees page.
My order was damaged during shipping, what can I do?
If the carbon fiber part was defective or damaged inside the box, we will gladly file a claim with the carrier and exchange it for a new one. While we do not cover or reimburse the shipping costs, we will ship the replacement item to you at our expense.
Sponsorships and Customization
Do you sponsor? If so, how to I qualify?
Yes, we do offer sponsorships, but because of the number of sponsorship proposals that we receive, we do have a some requirements, please contact us directly to find out what they are. We are always happy to review your qualifications at any time.
Do you make custom carbon automotive and motorcycle parts?
Yes, we are able to make most of the desired parts in carbon fiber. A custom made part requires a special order with a minimum of 25 pieces. Please keep in mind that this process is very time demanding.
Still have questions? Get in touch
